Maintenance Request

If you are experiencing a life threatening emergency please dial 9-1-1

If you are experiencing a gas emergency or smell gas please call National Fuel emergency line at 800-444-3130.

If you have an electric outage or down wire please call Penelec 800-545-7741.

For any other maintenance emergencies please call or text Our Maintenance Emergency line at 814-440-7411. Please refer to Maintenance Guidelines for definition of maintenance emergency.

If you are an existing tenant with a maintenance issue please read carefully our detailed Maintenance Guidelines here. They might help you to troubleshoot your issue and solve it without needing to schedule an outside vendor.

You can place a Maintenance Request from your Tenant Portal. Please be very specific describing the issue and make sure to provide us with the phone number and best time to reach you. Our staff member will process your request within one business day and call you to inform what vendor is being scheduled to resolve the issue. After that your phone number is given to that vendor who will then call you to schedule an appointment asker we do not give vendors the keys to our properties.

Please be sure to check your messages and return vendor's call. We require an adult over 18 years old to be present at home at the time of the appointment.
If you need to cancel or reschedule your appointment please call the vendor minimum 2 hours prior to the time of the appointment otherwise you will be billed $35 for a service call. If you have any difficulties arranging an appointment with the vendor please call our office 888-520-1707.

You can also place a Maintenance Request by calling our office 888-520-1707 and leaving a detailed message. Our staff member will respond within one business day.

Please note that some repairs fall under Tenant's Responsibilities according to Paragraph 14 "Repairs" of your Lease Agreement ( click here to read Lease Agreement ). If we perform any of those repairs you will be billed at the labor rate of $25/hour plus the cost of all materials.